Returns Policy

We are proud to offer our customers the confidence when purchasing a scooter that they can return it within 30 days for a full refund, with no tricky small print. To be eligible for a return, your Model-T must be in full working condition with no cosmetic damage and returned in its original packaging.

Following this time, we are also able to provide returns for defective products that break within the warranty period (usually 12 months).

To facilitate a return, please visit our Returns Centre. For more information regarding your rights and the warranty conditions, please read our Terms & Conditions.



Refunds 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and funds will automatically applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds 


If you haven’t received a refund yet, please allow 7 days.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all this and you still have not received your refund yet, please contact us at support@ridewithelka.co.uk.


Exchanges


We are happy to replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ridewithelka.co.uk and we will review your request.